Courses
Explore Our Training
Programs for Future Leaders
Service Excellence And The Realization Of Economic Development
This workshop is aimed at proliferating and entrenching Service excellence in every unit of an economy to bring about sustained growth leading to economic development.
Duration: 5 Days | Format: In-Person
Achieving Organizational Excellence Through Service Orientation
The workshop aims to provide an in-depth understanding of what service excellence entails from different perspectives. It also gives a clear view of different ways service excellence can be achieved.
Duration: 5 Days | Format: In-Person
Service Excellence Country Experiences
This workshop focuses on the principles and techniques in service excellence and good governance intentionally. It traverses through the requirement, analysis, design and validation of critical success factors of specific countries.
Duration: 5 Days | Format: In-Person
Change Management Challenges And Strategies For Public Institutions
Delegates are shown vividly how their achievement of enhanced personal effectiveness not only makes them better fulfilled individuals but also makes the organization in which they work more goal-oriented.
Duration: 5 Days | Format: In-Person
Fundamentals Of Service Delivery
This program offers a study of the best practices and new thinking around the world for organizations who are looking at standardizing their operations and measuring up to the best in service delivery.
Duration: 5 Days | Format: In-Person
Productivity & Efficiency Enhancement Techniques For Public Setor Institutions
Participants at the end of this training will be able to introduce effective performance in their work place, develop core values, productivity techniques, and improve public sector productivity.
Duration: 5 Days | Format: In-Person
Personal Effectiveness & Total Quality Control For Superior Organizational Performance
This training is designed to equip participants with requisite skills to initiate, maintain and sustain change. Strategies for making far reaching changes & for improving organization performance will also be examined.
Duration: 5 Days | Format: In-Person
Corporate Governance and Risk Management
At the end of this course, participants would be able to define what corporate governance is all about; realize the critical importance of good corporate governance in ensuring the sustainability, stability, and resilience of the corporate financial system.
Duration: 5 Days | Format: In-Person
Service Excellence - Global Best Practices
This Service Excellence workshop provides the techniques you need to ensure strong customer satisfaction. Your customers will know you are taking the extra step to surpass their expectations.
Duration: 5 Days | Format: In-Person